Glance Card
Getting Started with Rundoo · Transactions
Void It Clean
Cancel an unpaid charge-account sale before any money changes hands. Only charge sales can be voided.
Void or return? Know the difference
1
Unpaid charge sale
Nothing has settled yet.
Void it
2
Cash, card, or check
Finalized at payment.
Use a Return
3
Charge already paid
Money moved on the account.
Refund, then void
Void in 4 steps
- In POS, open Transactions → Completed.
- Search the sale, confirm it's Charged to account.
- Click Void (top-right), add a reason if asked.
- Keep Return inventory to stock on, click Void Sale.
Where it lands
The Voided tab
Off the customer's balance, still searchable for your records. The stock goes back on the shelf.
Button greyed out? Hover over Void and the tooltip tells you why. Usually the sale was already paid, so it needs a Return instead of a void.
Goods not coming back? Uncheck Return inventory to stock only when the items walked out damaged, or you already fixed on-hand by hand.
No money changed hands, so clear it off clean. · rundocs.com