Rundocs › Admin & Settings
How billing works
Last updated 2026-11-04
What you pay Rundoo, when and how you pay, and what happens if a payment is late.
In Admin mode, open Billing at the bottom of the left sidebar, under Settings, to see your invoices and the card on file.
What you pay
- Hardware: A one-time fee for your new hardware terminals.
- Implementation: A one-time fee for the service of migrating your store to Rundoo.
- Software: A monthly fee per store for our software.
- Card Processing: A fixed percentage per card sale and bank transaction for processing payments.
When you pay
- At signing: Hardware + Implementation + your first month of software.
- Afterwards: Your software fee is charged automatically each month (or year) on the same date you signed.
- During sales: Processing fees are taken out of each sale before you receive the money. The money reaches your bank 2 business days after the sale, or 1 business day if you chose next-day payouts (this costs extra).
How you pay
- Card: You pay with the card saved in Admin → Billing. If you joined before September 2026, you can also pay from your bank account (ACH). There are no extra fees for paying this way, and no card surcharge is added to your Rundoo invoice. The invoice is the agreed amount, nothing more.
- AllPro members: AllPro pays us on your behalf, and your bill shows as paid once AllPro pays.
- Paper checks: We don't accept paper checks. Please pay with a card in Admin → Billing.
A card surcharge never applies to your Rundoo invoice. The surcharge you may know is the optional percent a store can pass to its own customers to offset card-processing fees at the register, that is a feature you turn on for your sales (see Card surcharges). It has nothing to do with paying Rundoo. When you pay your hardware, implementation, or software invoice by card, Rundoo charges the invoice amount and adds no surcharge or processing fee on top.
How to view your billing
- Admin → Billing shows your agreement, past invoices, your next payment and your card on file.
- Only staff with the "View invoices and agreements" permission can see this page.
If a payment is late
- On the due date: We email you and retry your card.
- After 7 days: Staff who can see billing get a reminder in Rundoo with a link to Admin → Billing.
- After 30 days: We email you a written notice with the date some features will pause. Your other staff see a notice in Rundoo asking them to let you know.
- After 60 days: Admin mode pauses until you pay, except Billing, Stripe and Accounts. Everything in POS mode keeps working. We also email you a notice that we may end your agreement if the balance is still unpaid 30 days later.
- Always works: Selling, checkout, returns, refunds, disputes, your card payouts, Admin → Billing and exporting your data. Your store can always keep serving customers.
- To unpause: Add or update your card in Admin → Billing (which charges your overdue invoices right away), or pay each invoice from its link. Everything unpauses automatically once your balance is paid.
How buyouts work
- Sometimes we agree to cover part of your old software contract so you can switch to Rundoo.
- To get a buyout, upload your old contract or latest bill.
- The buyout shows as a discount on your monthly software bill. It starts with your first bill and is always less than your monthly software fee.
- It stops after the agreed number of months, or if you leave Rundoo.
Changes and cancelling
- Term: You aren't locked into your agreement, and you can leave at any time without a fee. If you leave, you only pay until the end of your current billing period, and you lose access to Rundoo when you leave.
- Stores: You need a new agreement to add or remove a store.
- Prices: Prices can change at renewal with 45 days' notice.
For all questions: email billing@rundoo.ai.